FAQ


General

Visit our website at thecraftreserve.com, select membership, create an account if you don’t already have one, then proceed to checkout to enter your billing, shipping and credit card information.

Nope. There are no contracts to sign, no signup fees, and no cancellation fees. Your monthly membership will automatically renew each month though you can cancel at any time with no obligations.

Our mission is to bring the best and latest craft beers to our members each month and so we strive to include creations you may never have tried otherwise. However, we are always open to suggestions and feedback, so if you’ve come across something you feel is special please send it our way at farris@thecraftreserve.com

We believe it’s important to connect Microbreweries with Craft Beer enthusiasts  and grow the our community, so we make sure you receive insider information in each Craft Reserve box on where you can purchase the craft beers you come to love.

Yes! We're always happy to answer any questions you may have. Just click the Live Chat icon on the bottom right of the page, or feel free to email your questions to: farris@thecraftreserve.com

Delivery

All craft boxes are shipped to members on the week of the 7th each month and delivered to the shipping address provided when you register. If applicable, we send email notifications to members each month with delivery tracking details and confirmations. If you have special delivery details, please click the Live Chat icon on the bottom right of the page and let us know, or feel free to drop us a line Here.

You must be over the age of majority in order to subscribe and there always needs to be someone over the legal age of majority to receive the shipment (couriers will ID if you appear under 25). If you live in a rural area, or at a PO Box address, your craft reserve box will be shipped via Canada Post.

The rules and regulations in Canada are constantly changing and ultimately the responsibility lies with the member to make sure they are legally allowed to receive our packages in their jurisdiction.

If you're not at the provided address to accept delivery it's not a problem, Canada Post will leave a Delivery Notice Card at the door and the box will be taken to the nearest post office. The parcel is available for pickup within 15 days at the post office if the buyer is able to properly verify the legal age. After 15 days the parcel is returned to The Craft Reserve, and we will send you an email to coordinate an alternative.

Yes. You can send us a note with the details and a requested delivery date and we're happy to accomodate! You can also skip an order for a specific month, just go to your account page, click the Manage Subscription button, and view details bellow. If you have additional questions we're always avaiable in the live chat.

Billing

The membership fee is $50/month (+ tax and shipping) and is charged at the time of enrolment. There are no additional charges or fees for the membership. Your recurring membership fee is processed every month on the 21st, for the following month. This allows us to get total numbers to source and package up your Craft Brews!

All purchases are transacted through our payment provider and will show up on your credit card statement as THECRAFTRESERVE.

The Craft Reserve has very high privacy standards. We will never sell your information, ever. Our purchase system is secured with SSL encryption and we do not store your credit card information on file.

While we don't include the cost of shipping in our monthly membership fee we do offer a flat rate of $10 for shipping to make sure everyone who loves craft beer can enjoy the Craft Reserves regardless of location in Ontario.

Cancelling your membership can be done via your account by logging in or clicking on the My Account link and choosing the Cancel link. Follow the prompts and your membership is canceled. If you suspend or cancel after the 21st of the month, you have already been charged for the following months membership, which will be when you receive your final box.

No penalties, no fees, no hassles.

We will of course be sad to see you leave the Craft Reserve community and may reach out to ask you why you are cancelling. We understand members may want to take a break and then rejoin in the future, but no matter the reason we want our members to leave The Craft Reserve and look back fondly on the experience.

Returns

Our custom packing rarely allows for a broken bottle. However, now and then due to shipping or weather, bottles do arrive damaged. Should your shipment arrive in pieces, please email the beer’s details and a photo of the broken bottle to farris@thecraftreserve.com. Contact us within 30 days of receiving your box, and we will happily work out a solution with you.

We encourage an open mind when trying new craft beers each month but we know that every now and then you may personally dislike a selected craft beer style. Sometimes to find the new craft beers you love, you need to explore and come across craft beers you dislike.

That said, we strongly encourage reviews on platforms like Untappd and sharing your opinion with the community.